Frequently asked questions
Returns
What is the return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
I received a faulty item, what should I do?
If you have received an item that does not seem to meet the brand’s quality standards (holes, stains, loose thread, etc.), please contact our us as soon as possible via our contact form.
Please clearly specify your order number, send us some photos and the reference number of the item concerned so that your request is processed as quickly as possible.
Please do not remove the DIMIJI label attached to your item, otherwise the return will not be accepted.
What is the return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are delivery costs refunded?
Order delivery costs are not refunded.
Shipping & Delivery
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I change my delivery address after planing an order?
Once your order has been confirmed, we regret that no changes (including delivery information) or cancellations can be made.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.